I am so tired of American companies outsourcing their customer service to companies who don't speak English (or who have such a strong accent as to be unintelligble).
I just railed at one person for three minutes and they didn't understand a word I said.
Finally I was given a different phone number to call and it was THE SAME CUSTOMER SERVICE CENTER.
It's bad enough that they all follow some sort of script (sometimes I play with them -- if I'm in the mood -- and ask for things that they couldn't possibly have in their script), but they don't understand the product or the service, so if it's outside the written script, they don't know what to do with me.
And please don't answer the phone with "who do I have the pleasure of speaking with today?"
This is not pleasureable.
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Hello my name is FRANK. How may I assist you this fine day. Ok Miss Julia it will be my pleasure to get your thermonuclear reactor back on line. Let me ask you a few questions before we begin.
ReplyDeleteCan I have your phone number in case we accidentally get disconnected. OK...thank you for that. Can you now provide me with all the information that you provided previously while you waited for your call to be answered by me? Thank you again.
OK....is your thermonuclear reactor plugged in? We find that most customers issues deal with this common problem. OH....it is plugged in. I need to put you on hold and discuss your unique situation with my manager. I do apologize for this but since I am clueless and can't help you.....it is the best I can do.