Thursday, July 22, 2010

Customer Service in Bangalore or wherever the hell

I am so tired of American companies outsourcing their customer service to companies who don't speak English (or who have such a strong accent as to be unintelligble).

I just railed at one person for three minutes and they didn't understand a word I said.

Finally I was given a different phone number to call and it was THE SAME CUSTOMER SERVICE CENTER.

It's bad enough that they all follow some sort of script (sometimes I play with them -- if I'm in the mood -- and ask for things that they couldn't possibly have in their script), but they don't understand the product or the service, so if it's outside the written script, they don't know what to do with me.

And please don't answer the phone with "who do I have the pleasure of speaking with today?"

This is not pleasureable.